At Jellicate, we are committed to providing exceptional service to our customers, including our valued customers in Australia. Please read the following Shipping Policy carefully to understand how shipping works for orders within Australia:

Shipping Methods:

-We offer shipping via reputable carriers such as Australia Post, and Sendle. The shipping method for your order will be determined based on factors such as package size, weight, and delivery location.

Processing Time:

-Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time:

-Once your order has been processed and dispatched from our warehouse, the estimated shipping time within Australia is usually 2-5 business days. However, please allow for additional time during peak seasons or unforeseen circumstances such as natural disasters or public health emergencies.

Shipping Costs:

-Shipping costs are on a Flat Rate of $9.50 within Australia wide. You can view the shipping costs for your order during the checkout process before making payment.

Tracking Your Order:

-Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and whereabouts of your package through the carrier’s website.

Delivery Address:

-Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Customs and Duties:

-For international orders, including those shipped to Australia, please note that customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delivery Restrictions:

-Some remote or rural areas within Australia may have limited delivery options or longer shipping times. We apologize for any inconvenience this may cause and appreciate your understanding.

Delivery Exceptions:

-In rare cases where delivery is not possible due to reasons beyond our control, such as natural disasters or address-related issues, we will make every effort to notify you promptly and arrange for alternative solutions.

Contact Us:

-If you have any questions or concerns regarding shipping to Australia or any other inquiries, please don’t hesitate to contact our Customer Service team at [email protected].

We are here to assist you and ensure that your shopping experience with Jellicate is enjoyable and hassle-free.

Please note that this Shipping Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or revisions. Thank you for choosing Jellicate!