Refund Policy for Jellicate Nailz

At Jellicate Nailz, we strive to provide our customers with high-quality products and exceptional service. We understand that occasionally situations may arise where you need to request a refund. Our refund policy is designed to comply with the Australian Consumer Law (ACL) and ensure a fair and transparent process for all our customers.

1. Consumer Guarantees:
Under the Australian Consumer Law, you are entitled to a refund or replacement if the products you purchased from Jellicate Nailz have a major fault, are not as described, or are significantly different from the sample shown. Additionally, you have the right to a refund if the product is not of acceptable quality and cannot be fixed within a reasonable time.

2. Change of Mind:
If you have a change of mind about your purchase, we may offer a refund or exchange provided that:

The product is returned in its original condition, unused, and with all packaging intact.
You have proof of purchase, such as a receipt or order confirmation.
You request the refund within a reasonable timeframe, typically within 30 days of purchase.
Please note that we reserve the right to refuse refunds for change of mind if the above conditions are not met.

3. How to Request a Refund:
To request a refund, please contact our customer service team at [contact email or phone number]. Provide details of your order and the reason for your refund request. We may require additional information or evidence to process your request efficiently.

4. Refund Process:
Once your refund request is approved, we will process the refund within a reasonable timeframe. Refunds will be issued via the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution.

5. Exclusions:
Our refund policy does not cover the following:

Products damaged due to misuse, neglect, or improper storage.
Products purchased through unauthorized third-party sellers.
Customized or personalized products unless they are faulty or not as described.

6. Statutory Rights:
This refund policy does not affect your statutory rights under the Australian Consumer Law.

Contact Us:
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. Our customer service team at [email protected] are here to assist you and ensure your satisfaction with our products and services.

Jellicate Nailz

This refund policy is subject to change without prior notice. Please check our website or contact us directly for the most up-to-date information.